Rewards Program

How do I create an account? You can create an account on the Rewards page dashboard. If you already have an Appointed account, you are automatically registered for the Rewards program.
Do I receive points for previous purchases? Yes! All purchases that qualify for points have automatically been updated to your account. If you have questions about a previous purchase, feel free to email us at rewards@appntd.com.
Can I use more than one reward at a time? No. Reward purchases must be made separately and cannot be combined with any other promotions.
How do I check my points balance? You can check your points balance by logging into your Appointed account and going to the Rewards page dashboard.
Where can I purchase to receive points? Purchases must be made through Appntd.com or at the Appointed shop in Washington, D.C. to receive points. Purchases made through other retailers do not qualify.
Where can I redeem points? Points can only be redeemed for rewards through Appntd.com or at the Appointed shop in Washington, D.C.
Do my points expire? Points do not expire, but once a reward is redeemed the reward expires 1 year from issue date. Once you redeem points for a reward it cannot be undone.
Can I transfer or combine points/rewards? Points/rewards cannot be transferred or combined with other rewards or other accounts, and are not redeemable for cash or gift cards.
Are there any minimum order requirements? Yes! You must spend $25+ to redeem your $5 discount, $10+ to redeem your $10 discount, $100+ to redeem your $25 discount, and $200+ to redeem your $50 discount. 
Can I receive points if I already follow Appointed on social media? Yes! You can receive points on the Rewards page dashboard for following us on social media. If you have any questions, please email rewards@appntd.com with the email address your Appointed account is under and screenshots that show you follow us and we are happy to credit you!
Any other details I should know about the Rewards program? Product purchased with Rewards points cannot be refunded. Points are determined prior to tax and shipping costs, and after any discounts are applied. You can view our Rewards Grid for additional info! 

Product Information

Where are your products made? All of our products are proudly American-made. We pride ourselves in supporting American companies and small businesses who support our commitment to beautiful and high-quality products. Many of our paper products are made locally in the Washington, D.C. area.
Where can I find you locally? Please see our growing list of retailers here.
Why is the ruling only on one side of your notebook/workbook paper? Our notebooks are purposefully designed with printing on 1-side so that users have the flexibility for using the backside as they need – for free-form lists, sketching, etc.
Can I monogram more than 3 letters? Currently, we only offer up to 3 capital letters for monogram in two fonts, Serif and Sans Serif. Numbers and symbols are not available for monogram.
What products can be monogrammed? All products that are available for monogram will have an "add monogram" option above the Add to Cart button on the product page. In general, these products include our wired notebooks and workbooks, hardbound books and dated planners.
Do you sell gift cards? Yes, you can find our gift cards here. Gift cards ship out within 2-3 business days from our headquarters in Washington, D.C. We currently do not have the option for electronic gift codes.

Shipping & Returns

How long does it take for my order to ship? Orders ship within 1-2 business days from our headquarters in Washington, D.C. Monogram orders typically ship within 3-4 business days. If you purchased a backordered item, your entire order will ship at the time the backordered item is available.
I'm in the D.C. area, can I pick up my online order locally? Yes! At checkout, select local pickup. Our office is located in Northeast D.C. in Ivy City off of New York Avenue (5 minutes from Union Market). When your order is ready for pick up, you will receive an email with instructions. Orders are generally ready within 1-2 business days and 3-4 business days for monogram orders.
I didn't receive my package but tracking says its been delivered. We are not responsible for packages that have been misdelivered by the carrier or stolen. Please follow-up with the carrier to report the package as missing. Let us know the status of the shipment once you have reported the package along with your claim number, and then we will be able to file a claim.
Can I expedite my order? Please contact us hello@appntd.com for rush orders or questions about shipping times.
Do you ship internationally? Yes, we ship internationally and we are working to lower our international shipping rates. Appointed is not responsible for any international customs regulations or duties that may apply. Please also see our list of international retailers to purchase products within your location.
What is your return policy We accept the return of unused and unopened product in its original packaging within 14 days of purchase. We currently do not offer exchanges on products. Custom/monogram product are not available for refund and are final sale. Please contact us at hello@appntd.com to coordinate a return.
How can I update the shipping address for my order? If you created an account at check out, you can sign back in to edit your shipping address. Otherwise, please contact us, hello@appntd.com, with your order number and one of our team members will update it for you.
When will I know when an out of stock product is back in stock? Please sign up for our newsletter to receive more information on new releases and notifications for products that are back in stock.

Partnerships

I'm a social media influencer - can we collaborate? We regularly collaborate with social media influencers to test and share Appointed products. If you are interested in collaborating with us, please send us your information, including any links to your social media pages to hello@appntd.com
Can we receive product donations? Please email hello@appntd.com with your request and a team member will review and respond accordingly. Be sure to contact us at least 8 weeks prior to needing the donations in-hand. We place priority to events and organizations located in D.C.
How can I receive high resolution images for products? Please email hello@appntd.com with your request and a team member will respond accordingly.
Can I interview someone from Appointed for marketing purposes?
Please email hello@appntd.com with your request and a team member will respond accordingly.
Do you do pop-ups or events? We are currently limiting our number of pop-ups and events, but are happy to take your request into consideration. Please email hello@appntd.com with details and our team will review and respond accordingly
How do I apply for Appointed Gives Back? Bi-annually we select a new education-based organization to partner with Appointed Gives Back. To apply for more information, please email hello@appntd.com.